Data Deletion Instructions
This page explains how to request deletion of data that 360 Online Media LLC (“360 Online Media,” “we”) holds through its business application 360 Online Media Social (Meta App ID 838487469051011), in line with our Privacy Policy.
1. Scope
360 Online Media Social is an internal tool used by our staff to manage Facebook Pages, Instagram professional accounts and Meta ad accounts on behalf of 360 Online Media and of businesses that have authorized us through Meta Business Manager. It may hold account details, published content, aggregate insights, comments (including commenters’ public names and IDs) and advertising settings and metrics.
2. How to Request Deletion
Send an email to info@360onlinemedia.com with the subject line “Data Deletion Request” and include:
- Your name and, if applicable, the business you represent;
- The Facebook Page, Instagram account or ad account concerned, or your Facebook/Instagram profile name or ID if you are an individual (for example, a person who commented on a managed account);
- What you want deleted (all data, or specific items).
We may ask you to confirm your identity or your authority over the account before acting on the request.
3. Remove Our Access Yourself
Businesses: in Meta Business Settings, open Users › Partners and remove 360 Online Media, or open Integrations › Connected apps and remove 360 Online Media Social. This stops all further access immediately.
Individuals: on Facebook, go to Settings & privacy › Settings › Business integrations, select 360 Online Media Social and click Remove.
Removing access stops new data collection. To also delete data we already hold, send the request in Section 2.
4. What We Delete
We delete the Meta Platform Data associated with the request from our systems, including stored account details, cached content and insights, and the corresponding entries in our activity logs, except for records we are legally required to keep (for example, invoices). Content already published on Facebook or Instagram stays on those platforms and can be removed by the account owner directly.
5. Timing
We acknowledge requests within 7 business days and complete deletion within 30 days. We confirm by email once deletion is complete.