Privacy Policy
This Privacy Policy describes how 360 Online Media LLC (“360 Online Media,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with 360onlinemedia.com and our related brands (collectively, the “Site”).
1. Information We Collect
Information you provide directly: When you contact us through email, phone, a contact or intake form, or social media, or apply for a position with us, we may collect your name, email address, phone number, company name, job title, mailing address, and any other information you choose to provide.
Information collected automatically: When you visit the Site, we and our service providers may automatically collect technical information such as your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, actions taken on the Site, approximate location derived from your IP address, and other session and interaction data, using cookies, pixels, tags, and similar technologies.
Information from third parties: We may receive information about you from advertising partners, analytics providers, social media platforms, and other publicly or lawfully available sources.
2. How We Use Information
We use the information we collect to: operate, maintain, and improve the Site; respond to your inquiries and provide information about our services; personalize your experience; analyze Site performance and usage; detect and prevent fraud or abuse; maintain business records; conduct marketing and advertising activities; and comply with our legal obligations. You may opt out of promotional emails at any time using the unsubscribe link included in those emails.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to understand how visitors use the Site, remember your preferences, improve Site performance, and support our advertising and analytics efforts. These technologies may be provided by us directly or by third-party service providers. You can control cookies through your browser settings, though disabling cookies may affect Site functionality. Specifically, this Site uses Google Analytics, Google Tag Manager and the Meta Pixel. You can accept or decline these cookies through the cookie notice shown on your first visit, and change your choice at any time using the “Cookies” link in the footer of any page.
4. Third-Party Websites and Services
The Site may link to third-party websites or use third-party tools that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies directly.
5. Social Media Management Tool and Meta Platform Data
360 Online Media operates an internal business application, 360 Online Media Social (Meta App ID 838487469051011), used only by authorized 360 Online Media staff to manage Facebook Pages, Instagram professional accounts and Meta ad accounts that belong to 360 Online Media or to clients and partners who have granted us access through Meta Business Manager. The application does not offer Facebook Login to the public and is not used by consumers.
Data we access through Meta’s APIs: Page and Instagram account details (name, ID, profile picture, follower counts); posts, photos, videos and captions published to those accounts; aggregate insights (such as reach, impressions, engagement and follower trends); comments on those accounts’ content, including the commenter’s public name and ID; and ad account, campaign, ad set and ad settings and performance metrics.
How we use it: solely to publish and schedule content, respond to and moderate comments, manage advertising, and prepare performance reports for the owner of each account, as instructed by that owner. We do not sell Meta Platform Data, do not use it to build profiles of individual people, do not use it for purposes unrelated to managing the authorizing business’s accounts, and do not transfer it to data brokers or advertising networks.
Sharing: Meta Platform Data is shared only with the business that owns the account it relates to, and with service providers that host our systems under confidentiality obligations (Google Cloud). We disclose it to authorities only when legally required.
Storage and security: access tokens are stored encrypted in Google Cloud Secret Manager and are never shared. Our systems keep an activity log (which staff member published or changed what, and when) for accountability. Insights are retrieved on demand and are not stored beyond the reports we deliver to the account owner.
Retention and deletion: we delete Meta Platform Data relating to a business within 30 days after our engagement with that business ends, after it removes our access, or upon a verified request, unless we are legally required to keep it. See our Data Deletion Instructions.
Removing access at any time: a business can remove 360 Online Media’s access in Meta Business Settings (Users › Partners, or Integrations › Connected apps). An individual can remove the app under Facebook Settings & privacy › Settings › Business integrations. Our use of Meta data complies with the Meta Platform Terms and Developer Policies.
6. How We Share Information
We may share your information with: service providers who perform functions on our behalf (such as hosting, analytics, and email delivery); our affiliated companies and brands; advertising and marketing partners; professional advisors (such as attorneys and accountants); law enforcement or regulators when required by law; and a successor entity in connection with a merger, acquisition, or sale of assets. We do not sell your personal information for money. Depending on applicable law, certain advertising-related data sharing may be considered a “sale” or “share,” and where that is the case, you may have rights described in Section 12 below.
7. International Data Transfers
360 Online Media is based in the United States. Information we collect may be transferred to, stored in, and processed in the United States or other countries where our service providers operate, which may have data protection laws that differ from those of your country.
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Children’s Privacy
The Site is not directed to, and we do not knowingly collect personal information from, children under the age of 13. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information. If you believe we may have collected information from a child under 13, please contact us at info@360onlinemedia.com.
11. Do Not Track
The Site does not currently respond to “Do Not Track” browser signals.
12. Your Choices and Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, to opt out of certain marketing or advertising activities, or to withdraw consent where processing is based on consent. To exercise these rights, contact us at info@360onlinemedia.com. We will respond to verifiable requests in accordance with applicable law.
13. California Privacy Notice
If you are a California resident, you may have additional rights under California law, including the right to know what personal information we have collected, to request deletion or correction of that information, and to opt out of the sale or sharing of personal information or its use for targeted advertising. You may submit these requests using the contact information in Section 16.
14. International Users
If you access the Site from the European Union, United Kingdom, or another jurisdiction with its own data protection laws, you may have additional rights under those laws. Please contact us if you would like more information about the protections applicable to you.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.
16. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: